2 days of calling to reach a client with no success. 2 days of no return calls leaving messages. 2 days of empty nurse stations. Seems to be an issue contacting residents. I wouldn’t recommend having a family member at this facility.

I just wanna think everybody here at Palm Valley acute you guys are great. You guys are awesome Jessica Melissa Jenny and the list goes on all you guys. I’ve missed you guys. I’m sorry, but you guys are all great thank you God bless you. Y’all deserve a raise.

Great facility, I’ll always choose Palm Valley!

Amazing facility, I am here long term. Receptionist Gabby always puts a smile on my face !

Nurses are unders staffed cant keep up on timed prescriptions and requested meds, cpa, understaffed, out right bullshit, food is bad, no condiments are passed out only get 4oz to drink per meal room temperature, coffee 3 times a day why, and I’ve only been here 3 days very rude nurses, they yell at you don’t know how to have a conversation telling me things that are the rules but I haven’t seen any rules or guidelines and I haven’t signed anything either yet

So far so good Mom has been her going on 2 weeks…..will keep u updated

I cannot say enough wonderful things about this skilled nursing facility! From the moment you walk through the doors, you’re greeted with a warm, welcoming, and genuinely positive atmosphere. It’s clear that the staff truly care about their residents and treat them with compassion, dignity, and respect every single day. A special thank you to the incredible Director of Nursing, Heather. She is exceptionally knowledgeable, compassionate, and an outstanding leader. Her dedication to providing high-quality care is evident throughout the entire facility, and she has created a culture where both residents and staff thrive. I also want to recognize Angelina, the Infection Control Nurse, who is absolutely amazing. She is incredibly smart, thorough, and proactive, always ensuring the highest standards of safety and infection prevention. Her professionalism and commitment to resident well-being are truly impressive. The entire team works together seamlessly, creating an environment that feels uplifting, supportive, and caring. It’s refreshing to see a facility where excellence in care and kindness go hand in hand. I would highly recommend this skilled nursing facility to anyone looking for outstanding care for their loved one!

With my experience Ashley Kastl is the biggest asset at Palm Valley Acute. She returns calls immediately, listens to needs, and gets things done. She is an absolute expert in 5 star customer service!!!!

I have had a very good experience here. Everybody from admin to house keeping has been very nice. They listen to your concerns and handle any problem you might have. I would definitely recommend them to anybody that needs rehab.

Thank to the therapy staff! I came in unable to walk and they have me walking again!

This review is based off of the amazing care from my Casemanager Crystal, nurses Seery, Toni, and Kelly. The entire PT and OT was also amazing and very patient. Tyler, Mark (pulmonary management) and the NP from pulmonary as well. Crystal has been the best. She is the reason I came back a second time. Hands down if you are looking for a rehab or a place to send your loved one..ask to connect with Crystal in casemanagement.

Crystal and her team are wealth of knowledge! Easy to work with and very customer service oriented.

On behalf of our brother, our family were in need of a rehab facility for post acute care, with Memory case assistance. _ASHLEY_ came to our rescue with immediate help. She took care of many of our brother’s needs within a matter of hours. Her professional manner and kindhearted spirit are stellar. Our brother is comfortable, reassured he’ll get the healing rest he needs, along with the PT/OT required to get him back home. * Many thanks to you, Ashley! *

My mother is currently a resident here at Palm valley acute! She been a resident for almost 2 months now and see a lot improvement in her behavior her physical appearance also her attitude to as well.. in all honesty they have some of the best stuff that care for their residence! The directing marketing Ashley went above and beyond to help me get what I need for my mother for documentations that I needed from another faculty before I had to admit my mother at Palm valley acute! I really needed this documentation for court to show the judge! If you ever need assistance or anything Ashley the directing marketer she would be your point of contact to get a hold of for anything you need asist! I Don’t do too many reviews but she definitely deserves the best and only the best blessings to you Ashley 🙏🏾🌹

This is a dangerous place to put your loved one. My husband had a stroke so he couldn’t move half his body. It was caused from blood clots. He wasnt given any blood thinners so he developed blood clots rapidly, He wasnt given any water through an I V and he had a bed sore on his buttocks. All caused by neglect. When he got short of breath they wouldn’t give him adequate respitory care. He was suffering real bad here. it horrified me how awful they care for your family. When he was finally taken to the ER it was too late. His lungs were full of blood clots, ge was severely dehydrated and ended up having to be taken off of life support. He just wanted another chance to live and this facility caused him to die and go through so much suffering just in a matter of a few days. These people make me sick. They treated him like he was trash.

The building is very up-to-date clean and nice staff. Ashley is very helpful and positive.

Palm valley is a fantastic place I would highly recommend!!!

I am very disappointed with the customer service here. Some people have been great and were great when my mother-in-law was a patient. Some people, specifically leaders at this facility do not return numerous phone calls, do not provide information, and continue to ignore patient families. She was moved due to lack of support. Update: Someone did call me. They are fixing the situation. A thank you, to Ashley & Crystal from the marketing department. The only people I’ve consistently heard back from.

It is a very good place, particularly regarding the personal care. They are very attentive to every detail, and all the nurses and assistants—regardless of whether they are the ones specifically assigned to you—help with absolutely everything you need. Especially Regan—she takes care of my wife. 10/10.

The building is very clean, the staff is nice and friendly. They have great liaisons, Crystal and Ashley, will do all they can to help families through the admin process. They also have one of the best activity directors in the valley.