The building is very up-to-date clean and nice staff. Ashley is very helpful and positive.

Palm valley is a fantastic place I would highly recommend!!!

I am very disappointed with the customer service here. Some people have been great and were great when my mother-in-law was a patient. Some people, specifically leaders at this facility do not return numerous phone calls, do not provide information, and continue to ignore patient families. She was moved due to lack of support. Update: Someone did call me. They are fixing the situation. A thank you, to Ashley & Crystal from the marketing department. The only people I’ve consistently heard back from.

It is a very good place, particularly regarding the personal care. They are very attentive to every detail, and all the nurses and assistants—regardless of whether they are the ones specifically assigned to you—help with absolutely everything you need. Especially Regan—she takes care of my wife. 10/10.

The building is very clean, the staff is nice and friendly. They have great liaisons, Crystal and Ashley, will do all they can to help families through the admin process. They also have one of the best activity directors in the valley.

Had a great tour with Palm Valley Post Acute. Met with the marketing Director Ashley. She was professional and knowledgeable. Appreciated the time she took with me and the overall care she and the team have for the work they do. The facility was clean and well maintained.

Terrible terrible place !!! Don’t leave your family here . Not trusted nurses. Had to rescue my Mother in the middle of the night. She is still traumatized.

Some of the staff members are amazing and some of them seem annoyed or inconvenienced when called upon for support. It’s hit or miss. The facility needs a major remodel and update. The doors and furniture in the rooms are very beat up. The courtyards need to be cleaned up and updated with better landscaping and a gravel refresh. They have a way to go to earn an honest 5 star review.

I need much more room than you can provide. I will say that I came home today with 4 additional health problems, 3 of which the drs sent meds home for. My nurse Alysha was very professional and caring as was cna Marlene😁😁

No doctor onsite who checks on patients; you are left in the care of CNAs, Med Techs and sharing of one RN. They do the best they can without any type of medical oversight or management. It is clear they do the hard work with little resources. Be careful with prescribed meds, they do not follow a process and order if needed; it is only if you tell them but nothing is documented on patient files to know what the patient is on for each shift to know. Pain meds were distributed to patient and almost five days later they had patient sign a form to document she was given the pain meds. Do not believe the marketing director if she approaches you at the hospital to transition patient to post care, she states you can call or text her anytime to address issues; that is a complete lie and it’s a recorded answering machine. To speak with management it takes about a week for them to come address your patient issues. If your post care needs are more than limb or physical injury, DO NOT bring your patient here.

My husband was recently admitted to Palm Valley after being in Mayo, the VA and Barrow hospitals and Encompass Rehab for the past 3 months. We had a really good experience with staff at all the above. Palm Valley staff does not smile, my husband can do nothing on his own and they dont seem to care. Why do people take these jobs if they have no compassion for the people they are looking after. He can’t walk, his arm is of no use and they put things away where he can reach such as his water. I found his call button on the floor behind the bed when i got there. How is he to call if he has an issue? If you can move around on your own it may be a great place, but i have yet to walk down the hall and get a smile from anyone. This would be unacceptable at Mayo or Barrow.

Nurses are overwhelmed. They can’t even get me my pain meds on time. And notes never get relayed from nurse to nurse. Once I complained they put me in a different wing that gave me much better responses than the first wing I was in but never on time. About 60-90 minute past it’s due time.

My mother Diane Hernandez was a resident here for a little bit She had a good experience here. The staff were really nice. They tended to her needs and the caseworkers there were understanding and communicative. This was the best place. My mom’s ever been to. she had a good experience here. I would definitely recommend this place again.

While I was there for an infection that I got from knee surgery. They sometimes got my antibiotics wrong giving me less then ordered. My doctor pulked me out of there and had to do emergancy surgery. Don’t send your lived ones there.

Palm valley post acute, really care about you. I recommend this place. I want to give a shout out to a nurse; her name is Morgan and she really cares for her patients, and I’m blessed to be one of them. I appreciate her caring for my wellbeing God bless her and all the staff here at Palm valley post acute.

This place has the great specialty staff by far.